Frequently asked questions.

Eligibility

  • Due to our focus on standardization, we can only serve customers that fulfil the following criteria:

    • Homeowner

    • Roof must be tiled (clay do not qualify)

    • PG&E customers

    • Located within the blue-marked counties (see picture below).

    • Roof has modest area with decent sun exposure (5m x 5m)

In addition to requirements in the above mentioned box, only homes in blue-marked counties are eligible

Potrero Energy Home System

  • Generation capcity will be 10kW. Storage capacity will be roughly 29kWh. Capacities will vary in some cases due to limitations or excesses in roof area with good sun exposure.

    • Solar Panels: ~400W panels. The specific amount of panels depend on your roof

    • Inverter: 12kWAC / up to 18kW DC, with integrated whole home backup switch

    • Battery: 2× 14.3kWh battery (total 29kWh).

    • Safety Shutdown: 8x APSmart RSD-D

  • In the event of a grid outage, the entire home will be able to run for many hours using the expanded battery storage. Maximum power draw will be 10 kW or greater, sufficient for running multiple large appliances at the same time. You can monitor your battery charge level at all times, and make informed decisions around whether to turn on or off large loads like EV charging, heat pump, etc.

  • Both the homeowner and Potrero Energy have the ability to control battery charge and discharge behavior. Potrero Energy will control this behavior to maximize PG&E bill savings, but we allow homeowners control so they can adjust settings as they wish in the event of a power outage. Potrero Energy will be aware of any changes made to the battery settings, and will reach out to check that the settings changes were due to an uncommon event like an outage.

  • There is a webpage and mobile app for accessing the inverter. The inverter can see everything going on in the system, display graphs and metrics of current and past performance and operating settings.

  • Prior to installation, we pull data from PG&E. PG&E has a usage database which homeowners can access, and can give access to 3rd parties when appropriate. After you signup, we’ll reach out to initiate this process.

    During installation, we place a small cellular connectivity module near one of the panels, and periodically pull the usage data over the cell network. This allows us higher resolution data which allows us to make more optimal decisions around preventative maintenance, software configuration, future scaling and/or replacement.

    We follow modern security practices to ensure usage data for all customers is safe.

  • No, but we’ll assist you in the process whenever you’re ready (if you’d like). We’ll assist at no cost by:

    1. Running a financial analysis for you, factoring in an updated list of federal, state, city, and PG&E financial incentives you may qualify for

    2. Connecting you with the best companies in the area to work with, and provide them some of the data they’ll need to put a proposal together. For example, we can provide your main panel rating, pictures and measurement of relevant equipment in your garage (vertical and horizontal clearance for water heater, distance from water drainage, whether recirculation pump is installed, etc)

Price, Tax credits & PG&E billing

  • The total cost is $28,500.

    • Includes: all materials, labor, design, permitting, inspection, permission to operate (from PG&E), commissioning.

    • Excludes: any unforeseen expenses such as structural upgrades or additional electrical work

    With tax credits, the net cost is $20,000. Potentially, even lower if state incentives are eligible.

  • Yes, you can claim tax credit (30%) of cost when you buy and own a system. We give you a receipt of purchase which you’ll use to fill out a simple tax form at tax time.

    The tax credit is ≈ $8,500.

    Potrero Energy also help you tap into other state incentive programs where applicable, e.g. the Self-Generation Incentive Program (SGIP).

  • The exact amount of saving vary and depends on how much electricity you use and how many…. you have.

    We estimate that an average consumer can save $4560/annually with our energy system in place.

    This means that the break even period is about 4-5 years when including savings, tax credits and state rebates.

  • We ask for the following time-line for payments:

    • Payment milestone 1: $1,000 upon signing of contract.

    • Payment milestone 2: $20,000 upon completion of city inspections.

    • Payment milestone 3: $7,500 upon optaining permission to operate from PG&E, and Proof of Performance.

  • If you’re not already, we’ll switch you to E-ELEC and inform PG&E that you have a solar/storage system configured to export energy back to the grid. See how E-ELEC plan rates compare to other plans here.

    E-ELEC is meant for homes that have electrified some or all of their large energy loads. Such homes have a high electricity consumption, so the E-ELEC plan was designed to have a fixed cost ($15/month) in order to allow lower average marginal cost ($/kWh) for high consumption households. It’s debatable whether E-ELEC is a better overall deal for most electrified households compared to other billing plans, but it is the only plan offered to homes exporting energy back to the grid.

    E-ELEC is not quite as favorable for those EV owners on the EV2 plan who do most of their charging during off-peak (midnight-3pm). Average annual off peak rates do rise from 35c to 40c per kWh (+14%) when switching from EV2 to E-ELEC. Fortunately these cost increases are usually offset by lower peak and partial peak rates, and fortunately California incentivizes participation in the plan with ~$110/year in bill credits.

Roof

  • We currently install on both flat and inclined roofs, and on any roof surface except clay. Clay roofing requires specialized mounting hardware that we don’t keep in inventory. We estimate we can serve over 95% of rooftops in San Francisco.

  • We’ve looked at all satellite imagery of most roofs in San Francisco and over 80% have sufficient area and sun exposure to qualify for at least phase 1. South facing roof is not strictly needed, east and west facing are generally acceptable. We have optimized our system for low cost, allowing us to make even relatively small (and shaded) installations work.  Our system degrades gracefully in the presences of partial shading coming from your neighbor’s roof, tree branches, etc.

  • Any roof without structural damage can support the weight. The rooftop equipment is light and well distributed by design, imparting a force on your roof of only 4 psf, below the limit for which the city requires a structural assessment of the roof as part of the permit approval process. This helps us minimize cost and maximize the number of eligible homes. Our install team will look for structural damage before beginning the install, and will pause and let you know if anything of concern was found that makes attaching solar panels unwise.

Permits

  • Potrero Energy is responsible for permit applications and the inspections after install. The only thing we need from you is signatures.

Warranty & Maintenance

  • All major system components carry manufacturer warranties which are assigned to the buyer upon installation

    Key equipment warranties include:

    • Solar panels: 25 years.

    • Inverter: 10 years.

    • Battery: 10 years.

  • The beauty of solar is how low the maintenance is. Water + brush the panels every couple years is generally recommended. We’ll monitor the system for performance and when we think dirt is responsible for more than a couple % degradation we’ll let you know. Often you can very well go 20 years and never really need major maintenance.

Decarbonization

  • The cost of solar hardware has fallen 80+% over the past decade, driven largely by China’s massive production scaling. Rooftop solar in many countries fell nearly in proportion to the hardware costs. Total installed cost of solar in Australia, Germany & UK are now very low, and adoption rates are correspondingly high in these countries. In Australia, for example, average rooftop solar installed cost was $0.99/W in 2023, while in the US it was $3.20/W. So why is the cost of rooftop solar so frustratingly high in the US? There are a few reasons:

    1. Customer acquisition costs in the US are extremely high. In fact, the cost of acquiring a customer in the US are higher than the cost of all the hardware combined. There is a saying that “rooftop solar is sold in the US, and bought in Australia”. This is alluding to the fact that US the solar companies work very hard to gain customers (though advertising, sales commissions, etc), while in Australia rooftop solar sells itself. In Australia, majority of customers come asking for solar since its an economic no-brainer, and the whole process takes one week rather than multiple months. This delay is responsible for more than doubling customer acquisition costs, as over 50% of potential customers fall out of the process during this period between initial contact and installation.

    2. Permitting and inspection processes in the US are manual, confusing, slow, and hyper-local. Every jurisdiction has unique permitting forms and rules and inspection practices. Mid to large residential solar companies in the US pay large teams of lawyers, inspectors, officials, etc to navigate these messy processes across all jurisdictions the company operates in. The US has an additional step absent in most other countries: after permitting and inspection, an application must be submitted to the utility company for review (which requires payment) before the system is allowed to be turned on. All these processes are costly, and due to their complexity increase the barrier to entry and reduce competition (vast majority of rooftop solar in the US is deployed by 3 companies).

    3. Cost of borrowing in the US solar industry is un-necessarily high. The solar finance industry offers loans on a per-residence basis. Solar financing companies borrow large pools of funds from banks, and carve those funds up into many small loans to homeowners. These loans have high fixed costs in the form of origination fees, or what is known in the industry as “dealer fees”. These loans also have high interest rates since these “middle men” need a cut, and because the solar industry has a bad reputation for defaults due to installation companies not servicing warranties, poor install practices leading to roof leaks, predatory sales people signing customers who are at high risk of missing payments at some point, etc.

    4. Utility electricity prices are very high in the US. High electricity prices means the US solar industry has little or no downward pressure on their pricing. As rates continue to rise, these companies can keep raising the price of rooftop solar while still presenting their customers with a good long term cost saving opportunity. This partially explains why average profit margin in the US solar industry is far higher than Australia and other solar leaders.

    The reasons above are all interrelated / reinforcing. Through this reinforcing effect, these reasons lead the cost of rooftop solar in the US to be ~3x the price it is in Australia and Germany. Most of these issues can be largely fixed. We have designed our solar program to avoid and/or minimize these issues in order to get costs down to the point we can introduce a significantly more compelling residential solar program.

  • While its true our regional electricity grid has enough solar capacity to serve demand for a few hours on sunny days, we need to keep expanding solar (paired with storage) until it can serve demand around the clock in the way that a fossil fuel power plant does. Only then will we fully displace the fossil fuel plants. Solar has an effective capacity factor (utilization rate) of ~20%, meaning that roughly five times as much solar generation is needed to serve demand around the clock. In addition, our regional (and national) electricity demand is projected to at least double over the coming 10-20 years. This expected increase is due to the electrification of transportation, heating, industrial processes, and more. For both of these reasons, we need far more solar capacity in our region, we are nowhere near true saturation.

  • We need both. Rooftop solar is more expensive per unit capacity, but it has several unique advantages over larger solar farms:

    1. No transmission and distribution costs. Grid costs are dominated by transmission and distribution, not by generation. Thus, even if PG&E effectively had an infinite well of free power to pull from whenever you need it, your PGE bill would only fall ~20%. The distribution infrastructure to move the power to wherever you need it is 80% of the overall cost (check your bill to confirm!). By generating (and storing) power at home, these costs are avoided. In addition, grid costs are actually dominated by peak power demand, not by total energy delivered. Distribution networks typically have a peak power capacity 5x greater than the average power. By generating power at the home, loads on the grid can be more evenly distributed in time, leading to higher utilization and lower costs in the long run.

    2. No grid interconnection required. Large utility scale solar farms must connect to the grid via an ultra-high power, ultra-high voltage subsystem. This circuitry is extremely expensive and long lead (there are multi-year lead times for these unique transformers). Major grid interconnections also require extensive permitting and analysis. The waitlist for connecting to the grid transmission network is multiple years in most of the US, a major problem that is currently the main bottleneck to decarbonizing our electricity grids (via connecting new renewable sources). The Federal Government is finally working to improve these issues, but it will take time.

    3. No impact on land use. Utility (and community) scale solar farms, by contrast, impact land which is not otherwise affected by human use.

    4. No transmission and distribution losses. Power losses from transmission and distribution lines are minimal on average (~5%), but losses increase when the path to your home is heavily loaded with demand (high current). Losses on parts of the grid reach 20% during peak times, and those peaks will be more and more common as the world electrifies. Since grid costs are dominated by peak power demand, these losses raise grid costs by over 20%.