How it works.

Pre-installment

Introduction call

  • As part of the 30 min introductory video call, we make sure that your home is eligible for the installment for our energy system. Most homes are. You can see the criteria for eligibility under the FAQ section here.

  • With your consent, we will collect a recent utility bill and your utility data (we’ll show you how), your main service rating, and a couple other pieces of information. This information allows us to estimate your potential bill savings and revenue opportunities. It also provides the serial number on your utility meter, which is necessary for filing applications with the utility company.

  • We’ll schedule a 1-hour site survey with a senior electrician if you are interested in moving forward.

Contract, materials, and scheduling

  • Following the call, if you’d like to move forward, we’ll send over our contract for signature.

  • A couple days after the contract is signed we will provide you with a proposed solar panel layout and a proposed location for the batteries and other electrical components. If you are happy with the design, we’ll proceed to submit a permit application to the city.

  • Once the permit from the site survey is submitted, we’ll reach out to schedule your installation. We expect to receive permit approval from the city within 2 weeks, so we’ll work with you to select a date around 3-4 weeks in the future.

Installment

It takes 3 installation days to install and commission the system. A crew of 2-4 installers will arrive at 8-9am to perform the installation. If you or a family member will not be available to let us in, we’ll ask for a garage door code as we’ll need physical access to your main electrical panel.

On the final day of installation, an inspector will arrive for a 1-hour inspection of the system. The inspector ensures the system is up to code from an electrical, fire, and structural standpoint. While we expect to pass inspection on the first try, it isn’t uncommon to have a 2nd inspection scheduled a couple of days later.

Post installment

After installment, we will manage a handful of administrative processes:

  • Apply for utility interconnection, aka “Permission to Operate”. This notifies PG&E of the capabilities of your system and allows them to identify any potential technical risks to the grid . PG&E will then transitioning you to the E-ELEC billing plan, which allows you to be credited for energy you export to PG&E’s grid. See FAQ for more.

  • Request that your annual “Net Surplus Compensation” credits be paid to you via check (if left as bill credits, there is a risk you already have enough credits to offset your utility bill)

  • On your behalf, apply for the California battery rebate (SGIP).

  • Enroll your system in our Distributed Power Plant

We schedule a call with you to round up the project and walk you through what you can expect in terms of savings, future communication, and address any questions you may have.